Shipping and Returns Policy

Welcome to Vintage on the Hill, your go-to destination for vintage and unique products in the eCommerce & Shopping category. We understand the importance of providing a seamless shopping experience, which includes a reliable shipping process and a hassle-free returns policy. In this page, we will provide you with detailed information about our shipping and returns policies, ensuring that you have all the necessary information before making a purchase.

Shipping Process

At Vintage on the Hill, we prioritize the timely delivery of your purchase. Once you've placed an order, our dedicated team works diligently to process, pack, and ship your items. All orders are typically dispatched within 1-2 business days, excluding weekends and holidays.

We offer fast and reliable shipping options to cater to your needs. Our shipping partners ensure that your package is handled with care throughout the entire delivery process. Depending on your location, you can expect your order to arrive within 3-7 business days. Please note that international shipping may take longer, depending on customs clearance procedures.

Shipping Costs

At Vintage on the Hill, we strive to offer fair and transparent shipping costs. Our shipping fees are calculated based on the weight and dimensions of your items, as well as your location. During the checkout process, you will be able to see the exact shipping cost before finalizing your purchase. We also provide free shipping on orders above a certain value, ensuring that you get the most out of your shopping experience.

Returns Policy

While we do our best to ensure that you receive high-quality products, we understand that returns may sometimes be necessary. At Vintage on the Hill, we have a straightforward returns policy designed to provide you with peace of mind.

Eligibility for Returns

In order to be eligible for a return, the following conditions must be met:

• The item must be unused and in the same condition as when you received it.
• The item must be returned within 14 days of delivery.
• The item must be accompanied by the original receipt or proof of purchase.

Please note that certain items, such as personalized or intimate goods, are not eligible for return due to the nature of the product.

Return Process

If you wish to initiate a return, please contact our customer support team within 14 days of receiving your order. They will guide you through the return process, providing you with all the necessary instructions and addressing any queries you may have.

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed within a reasonable timeframe, and the credit will automatically be applied to your original method of payment.

Exchanges

If you received a defective or damaged item, we offer exchanges to ensure your satisfaction. Please contact our customer support team immediately upon receiving the item, providing them with relevant details and any supporting evidence, such as photographs. They will assist you with the exchange process and ensure that you receive a replacement as soon as possible.

Contact Us

We value your feedback and are committed to providing the best possible shopping experience. If you have any further questions or concerns regarding our shipping and returns policies, please don't hesitate to contact our customer support team. They are available to assist you and address any issues you may have.

Thank you for choosing Vintage on the Hill as your trusted source for vintage and unique products. We appreciate your business and look forward to serving you again in the future.